Update details for other users

This section is only intended for Administrators. 

Only users with Administrator status will have the necessary access to make the changes described here. The information below will step you through how to:

• Create a new user
• Unlock a User ID
• Close a User ID
• Amend restrictions on a User ID
• Update all user details 

How to create a user

An Administrator can create any number of Users. From the website:

1. Log on (using your nine character User ID and your seven character password).
2. From the left hand menu select My Tools - User Administration - User Details - Create User.
3. Complete the online User Administration form:
   Fields marked with a red asterisk * must be completed.
   • First Name(s)
   • Last Name
   • Password: You must enter a password for the new user in both password fields as a check. Passwords must have at least seven characters, include at least one alphabetic (A-Z) and one numeric character (0-9), and have no spaces or punctuation.
   • Expire password after - If you want the password to expire after a specified number of days, check this radio button, then enter the number of days after which the password should be expired. 
     
     You can choose any number between 1 and 99 days. Alternatively, if you want the password to never expire choose Password never expires.
      
   • Telephone Number: Use all three fields supplied. In the first field choose the appropriate country code (e.g. +64 for New Zealand), in the second field enter the area code and in the third field the telephone number.
   • Fax Number (optional): Use the same format as for the Telephone Number field.
   • Email Address
   • Set user up as an Administrator: Defaults to No but if you would like this new User to be an Administrator for your Customer or Branch change this field to Yes.
   • Status: Defaults to Active, this can later be changed as needed.
   • Branch: Users can either be assigned to a Branch, or left unassigned. If left unassigned, they remain associated with the customer. If the User is to be assigned to a Branch, select a Branch from the drop-down list.
   • Default PPSR Secured Party Group: Only complete these fields if the new user will be registering on the Personal Property Securities Register (PPSR). 
     For more information on these settings refer to the PPSR.
   • Sites and Services: This section allows you to restrict the sites and services that Users can access.
     • To allow all options, leave the boxes blank.
     • To restrict access to particular websites or services, use the Add buttons to display a pop-up list of sites or services and click on an entry to choose it. To choose multiple entries, hold down the Control [Ctrl] key and then click on each entry you want to select.
     • Select OK to exit the pop up list and insert the chosen options in the box. The User will be restricted to the sites and services you select.
     • The settings you choose here override those set at Customer or Branch level.
4. Once the 'User Administration' form is completed, scroll back to the top of the page and click Save.
5. We will display a message on screen to confirm that the User's information has been updated.
   We will also email the User ID to the address supplied. Please remember to notify the user of their new password directly, for security reasons we no longer send the password by email. We recommend that they change their password as soon as their new User ID is activated. Users should take care to keep this in a secure place as they will need it to access our websites (especially the PPSR website). New Users can access our websites as soon as they have been allocated their User ID and password. 

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How to unlock a User ID

A User ID will be locked if an incorrect password is entered three times when logging on. An Administrator can unlock a user's account. From the website:

1. Log on (using your nine character User ID and your seven character password).
2. From the left hand menu select My Tools - User Administration - User Details - Modify User.
3. Amend Status: The status will display as 'MAX Failed Logons', to reactivate the User choose Active from the drop-down list then click Save to continue.
4. We will display a message on screen to confirm that the User's information has been updated.
5. Select Continue to return to the list of Users. 

How to close a User ID

An Administrator can close a User ID. From the website:

1. Log on (using your nine character User ID and your seven character password).
2. From the left hand menu select My Tools - User Administration - User Details - Modify User.
3. Amend Status To: Defaults to Active, from the drop down list choose Closed to close a User ID for a person who has left your organisation or who no longer needs their User ID.
4. Once the User Administration form is completed click Save to continue.  We will display a message on screen to confirm that the User's information has been updated.
5. Select Continue to return to the list of Users.

How to amend restrictions on a User ID

An Administrator can restrict a User's access to our websites or services. When a new option has been added to our services list, it is important to note that Users with restricted access will not be automatically granted access to the any new service. An Administrator can alter those restrictions for a User's ID at any time. From the website:

1. Log on (using your nine character User ID and your seven character password).
2. From the left hand menu select My Tools - User Administration - User Details - Modify User.
3. Under Sites and Services remove any services or websites you wish to restrict access too.  Add any websites or services you wish to provide access to.  To allow all options simply leave both boxes blank. 
4. Select Continue to save your changes and return to the list of Users. 

How to update all user details

An Administrator can modify details for their Users. From the website: 

1. Log on (using your nine character User ID and your seven character password).
2. From the left hand menu select My Tools - User Administration - User Details - Modify User.
3. If you have more than one User we will display a list of all Users, select the one you want to update and you will see their online 'User Administration' form.
4. Update the information that has changed.
5. Select Continue to save your changes and return to the list of Users.