Update your contact details or password

You can change your own password or contact details (email address, telephone or fax number).  How to:

• Update your telephone or fax number
• Change your password
• Reset your password if you've forgotten it

How to update your telephone or fax number 

1. Select the Logon button then enter your User ID and password.
2. From the left hand menu select My Tools - User Administration - User Details - Modify User.
3. Telephone: Use all three fields supplied.  In the first field choose the appropriate country code (e.g. +64 for New Zealand), in the second field enter the area code and in the third field the telephone number.
4. Fax: Use the same format as for the Telephone Number field.  When you have finished click Save to continue.
5. We will display a message on screen to confirm that your information has been updated.
6. Select OK. 

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How to change your password

You can update or change your own password at any time.

1. Select the Logon button then enter your User ID and password.
2. From the left hand menu select My Tools - User Administration - User Details - Modify User.
3. Password: You can not see what a password is but you can enter a new one. 
   
   The password must have at least seven characters, including at least one alphabetic (A-Z), one numeric character (0-9) and your password can not include spaces or punctuation.  Passwords are case sensitive - Check your CAPS LOCK is not turned on when typing your password.
   
   New passwords must also be different from previous passwords you have used for this User ID.  You need to enter your password in both password fields as a cross check.
    
4. When you have finished click Save to continue.  We will display a message on screen to confirm that your information has been updated.
5. Select OK.

How to reset your password if you've forgotten it

If you have forgotten your password, you can reset it online.  We will email the new password to the email address set up for your logon.

1. Select the Logon button to display the 'Logon' screen.
2. Select the Forgot My Password button to display the 'Forgot My Password' screen.
3. Enter your User ID.  You must enter a valid User ID.
4. Select Continue.  We will display a screen confirming that your new password will be emailed to you.
5. Once you have received your new password and have logged on, you can change your password to one of your own choice.

Notes

Passwords are case sensitive so it is important to remember what case you used when you chose your password.  Entering an incorrect password three times will result in your account being locked.  Even if you attempt to enter the correct password or use the Forgot My Password option after this point, access will be denied until your account is unlocked. 

• Read more about how to unlock your account.