If your web page is not displaying correctly or you are unable to use our online services, the information in this section will help you.
Begin by checking out our Key information or use our Troubleshooting guide to find solutions to common issues.
- Key information
Clearing your temporary internet filesIf you're being presented with odd web page views you...
Optimum software and site settingsFind out which browsers, settings and other software you should...
Scheduled website outagesFrom 9pm until 11pm every Wednesday night (NZT) this website...
What is RSS?RSS, short for 'Really Simple Syndication' or 'Rich Site Summary',...
- Troubleshooting guide
My page is not displaying correctly
Is your page not displaying correctly? Are you receiving a 'Page cannot be displayed' message? Maybe you need to clear your cache/temporary internet files. Read more...
My browser doesn't seem to be compatible
If you are using an older or unsupported browser you may be able to use our website with no problems; however you might find that you can't log on to use our online services.
- Read more about which browsers may not be compatible...
- Check the optimum software and settings for this site...
I can't view documents on the website
If you have clicked on a document and nothing appears, may be you have a pop-up blocker installed on your PC or, in the case of a PDF file, perhaps you don't have PDF Reader software installed.
How can I make the website text bigger?
Are you having difficulty reading our website due to the text or font size? This is an online guide to help you increase the text size for a range of different browsers. Read more...
How does this website utilise cookies?
We use session cookies as they are only on your system temporarily and when you log off from our web site the cookie will be deleted. Read more...
- Need more help?
Need more help?
Use our Ask a question service to browse through some of the frequently asked questions (FAQs). If your question is not answered there, you will have the opportunity to send it directly to us.